Responsible Gambling at StoneVegas

Responsible Gambling at StoneVegas

Playing pokies, live casino games or placing a sports bet is entertainment, and it should stay that way. StoneVegas provides a set of safer-gambling tools so you can set your own boundaries before you play, not after a session gets away from you. This page explains what each tool does, how to switch it on, how self-exclusion works, and where to find real support if gambling stops feeling fun.

None of this is about restricting your enjoyment. It is about giving you control over your time and your money whenever you log in, so the decisions you make are the ones you actually intended to make.

What the safer-gambling tools are for

Every tool on this page exists to put a pause between impulse and action. A deposit limit stops a top-up before it happens. A reality check interrupts a long session with the actual clock time. Self-exclusion removes access altogether for a period you choose.

These tools work best when they are set while you are calm and thinking clearly, not mid-session. Consider setting a limit the first time you deposit, before any bonus or free spins offer influences your decision. Reviewing your limits monthly is a habit worth building.

Who these tools are for

• Anyone who wants to keep pokies and casino play strictly within a leisure budget.
• Players who notice sessions running longer than planned.
• Anyone supporting a family member or friend who plays.
• Players who simply want structure around their account from day one.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a fixed period. It is the strongest tool available, intended for when a break needs to be complete rather than partial. Once it is active, deposits, bets and promotional contact stop for the duration you set.

How to request self-exclusion

1. Contact support via live chat or email at [email protected] and state that you want to self-exclude.
2. Confirm the period you want, whether that is a short cooling-off or a longer exclusion.
3. Support confirms the exclusion is active on your account.
4. Your account is locked to new deposits and wagering for the agreed period.
5. Any marketing emails or offers linked to the account stop for the same period.

What happens during exclusion

You will not be able to log in and deposit while self-exclusion is active. If you feel the period should be extended once it starts, contact support again rather than opening a new account. Opening a second account to bypass your own exclusion undermines the entire point of the tool.

Safer-gambling tools available

The table below sets out the core tools, what each one actually does, and how you switch it on. Use whichever combination fits how you play.

Support is available 24/7 by live chat or email, so any of these tools can be requested at whatever hour suits you, not just during business hours.

Setting a limit, step by step

Setting a limit takes a few minutes. Doing it before you deposit for the first time is the single most useful habit a new player can build.

1. Log in to your account and open account settings, or contact support directly.
2. Decide which limit you want first: deposit, loss, or session time.
3. Choose a figure you can afford to lose entirely, not a target you expect to win back.
4. Choose the period the limit applies to: daily, weekly or monthly.
5. Confirm the limit with support and ask for written confirmation it is active.
6. Revisit the limit on a set schedule, for example the first of each month, rather than adjusting it mid-session.

If you want to lower a limit, this generally takes effect immediately. Increasing a limit is deliberately slower in most responsible-gambling frameworks, giving you time to reconsider before the higher limit applies. Ask support to explain the exact process on your account.

Recognising the warning signs

Problem gambling develops gradually and is often easier to see in hindsight than in the moment. Being honest with yourself about the following signs is the first real step.

Behavioural signs

• Spending more time or money on pokies or casino games than you planned.
• Chasing losses with bigger bets to try to win back what is gone.
• Lying to family or friends about how much time or money you're spending.
• Borrowing money, selling belongings, or missing bill payments to fund play.
• Feeling irritable, anxious or restless when you try to cut back or stop.

Emotional and financial signs

• Using gambling to escape stress, boredom or low mood.
• Neglecting work, study, sleep or relationships because of time spent playing.
• Feeling guilt or shame after a session but returning to play again soon after.
• Needing to gamble with increasing amounts to get the same feeling.

If two or more of these sound familiar, it is worth reaching out for support now, before the pattern gets harder to change.

Where to get help locally

Free, confidential support is available across Australia, independent of any casino operator.

• Gambling Help Online: 1800 858 858, available 24/7, at gamblinghelponline.org.au. Free call, confidential chat and counselling.
• Lifeline: 13 11 14, for crisis support at any hour.

You can also talk to your GP, a trusted friend, or a family member. Reaching out early tends to make the biggest difference, and none of these services require you to stop gambling entirely before you call, they will meet you wherever you are.

StoneVegas is intended for players aged 18 and over. If you are under 18, or supporting someone who is, contact Gambling Help Online for guidance on the right support.

Frequently asked questions

How long does self-exclusion last on StoneVegas?

The length is agreed with support when you request it, and covers the period you choose. Contact live chat or [email protected] to set the duration and confirm it is active on your account before you log off.

Can I lower my deposit limit immediately if I change my mind?

Yes, lowering a limit is designed to take effect straight away since it reduces risk. Increasing a limit again later typically involves a short waiting period, giving you time to reconsider before the higher figure applies to your account.

What happens if I try to open a new account during self-exclusion?

Self-exclusion is meant to remove access completely, so opening a second account works against the purpose of the tool. If you feel your exclusion period was set too short, contact support to discuss extending it rather than starting a new account.

Is Gambling Help Online free and confidential?

Yes, Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7 across Australia. You can call, use their online chat, or visit gamblinghelponline.org.au, and nothing you share is linked back to any casino account.

Do I need a reason to request a deposit or loss limit?

No reason is required. Limits are available to every player and can be set purely as a precaution, not only once a problem has developed. Contact support or use account settings at any time to put one in place.